Please note: All Orders Placed Between Feb 9th to Feb 21st will Ship Feb 22nd


Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

We cannot cancel an order once shipped.  If you contact us straight away after ordering , via, we should be able to cancel your order. If we have began processing your order or already scheduled a pick up for your purchase, then we unfortunately cannot cancel.
There are no returns on candy items due to health and safety concerns. Thank you for understanding.

Can I alter my order?

Unfortunately, it‘s not possible to change an order after it has been shipped. If you need to order more or a different product, you can place a new order online or contact us through the contact form in the bottom right corner of the page. If we haven‘t shipped your order yet, you can add to it or modify it by placing a second order (we‘ll refund any extra shipping costs). Alternatively, we can send you an invoice for your additional products if you prefer.

When will my order arrive after it ships?

It depends on your location!

Once shipped mostCanadian orders will arrive within 2-6 business days.

If you are in the US you can expect your order to take 5-10 business days depending on the time of year/holidays.

You will receive a tracking number once your package has shipped. We make no guarantees and will accept no liability for a longer shipping time frame.

PLEASE NOTE: Shipping times and processing times ARE NOT the same thing! When buying online you are dealing with two companies, the business you purchased from and the shipping company who delivers your package.

If you are international to us we will provide you with a tracking number once shipped so that you can keep an eye on when it should be arriving. Typically it can take up to 10 business days to arrive once shipped. Candy Frost is not responsible for any additional duty’s or customs fees/delays incurred during shipment. Candy Frost is also not responsible for any lost or stolen packages. If your package becomes lost we recommend reaching out to the shipping company for help. We will also help you if you’re unable to get ahold of the shipper.

Candy Frost does not accept any liability for lost, stolen, or delayed packages. When buying online you are utilizing two services for your order to arrive. Us to package your order and the shipping company who delivers it to you. We are not in control of third party matters in regards to shipping companies. All packages do however ship fully insured .

How much is shipping?

We now offer FREE SHIPPING on all Canada orders over $100. (excluding but not limited to NT, YT, NU and other rural areas in Canada & wholesale orders) .

Shipping rates vary depending on your location. Best way to find out the cost of shipping to your area is by adding the items you’d like to your cart.

If in any cases your orders shipping costs are less then what you paid we are always happy to refund the difference.

Do you offer free shipping?

Yes, we do!!

We ship across Canada for free once your order reaches $100 or more!

However we do not offer free shipping to rural areas within Canada, wholesale orders or on orders that are very heavy and come with higher then normal shipping costs.

We hope you understand that we are a small business and can’t be eating the costs of shipping to keep up with companies like Amazon. We work with a company to find the cheapest rates available to us but with the rising costs of everything prices in shipping continue to climb. We are looking at $17-$30 in most areas to ship now.

Thank you for understanding! We are so pleased to have wonderful customers like you on our website considering supporting our small business.

Can I track my order?

Yes! We offer tracked shipping on all our orders as well as $100 insurance!

Why do I have to pay for shipping?


We hope you understand that we are a small business and can’t be eating the costs of shipping to keep up with companies like Amazon. We do our best to find you the most affordable prices for shipping to your area. Any time your shipping comes out cheaper then what you paid we are always happy to refund any extra shipping costs. If however your shipping comes out more expensive then we charged, we are happy to cover the difference for you (some exceptions apply here as some costs of shipping, depending on the weight and area you live, can become so large that we would be losing money by shipping to you – in these cases we will reach out to you with options)

What happens if my package is delayed or lost?

We accept no liability for any missing orders if the tracking information for the parcel is showing the order as delivered to the provided address.

Please remember lost parcels are rare and don’t happen often but when it does happen is it NOT in our control. Once the package is shipped, it is out of our hands. Secondly, during busy seasons delays must be expected. During the holidays for example, many shipping companies cancel their expected delivery dates due to the rush of shipments they are juggling.

If your package has not arrived yet and tracking states that it’s delayed or hasn’t moved we suggest contacting the shipping company with your tracking information and inquire with them what is happening. Once a package leaves our store, we are not in control of what happens to it. It is in the hands of the shipping companies we use and we cannot guarantee when it will arrive. Please remember in this situation that is a THIRD PARTY MATTER. Once we have shipped your parcel, we cannot accept liability for delayed or lost products but we will do our best to help you. 
In the matter of your package stating it was delivered and yet it is not there, please contact us and we will help you place a claim for your package. We cannot refund or replace a package however until the claim has been processed by the shipping company. Once the claim is made for you, we will provide you with the claim number and will keep you updated as we hear back about what is happening. Unfortunately most claims can take up to 60 days. We will do our best to help you through this situation, but please remember, this is not our fault and we hold NO liability for lost or stolen parcels. This means if for some reason your claim is denied by the postal service, even after we counter it and talk with them, we cannot give you a refund on the products when it states its been delivered, especially when the postal company is stating it was delivered properly. This is a third party matter and it is in their hands at this point. We will try to help you and if you wish to still receive the products we can work out a solution/deal if you’re open to it. Please keep in mind we are a small business, not a corporation. 

Additional Shipping Information

Candy Frost is pleased to offer shipping anywhere in Canada! We strive to send out all orders within 1 business day. Orders placed before 1pm Atlantic Time will usually ship out the same day.

If for some reason we were not able to verify your payment information, we may need to hold your order and confirm your details with your card issuer. If there is an issue that prevents your order from shipping out in a timely manner, we will do our best to let you know.

For shipping times to urban regions, refer to the map titled “Approximate Shipping Times to Urban Centers”

For shipping times to remote areas, refer to the map titled “Approximate Shipping Times to Remote Areas”

Can I return or exchange an item?

Unfortunately since we are dealing with food and for health reasons, we can not accept returns. If your package arrives damaged please send us photos and we may reship a second item to you depending on the situation. We are sorry for any inconvenience this may cause, but we do this for safety reasons. Any custom boxes are unable to be returned as well.

Substitutions for out of stock items?

Sometimes when we have an item that’s in your order that either sold out or was discontinued due to it being too fragile prior to your order shipping, we may add a substitute option. These substitute will always have the same price point or higher and will be similar to the missing item. Please understand as a business in huge demand and growing quickly, we do not always have the ability/man power to contact people first when we do this because we get held up in the processing line waiting for people to contact us back. We do not always choose this route and sometimes just refund the item. However, if the sub item arrives and you are unhappy with the substitute, please reach out to us via our contact form and we will be happy to help you.

If you do not wish to receive a sub ever, please state so in the order comment section.

Mistakes & Mix-ups

Although it’s rare, sometimes a mistake or simple mix-up can occur when packing an order. We always try our best to triple check orders before they go out. We are humans and a small business, a mistake now and again is expected and we do what we can to correct it. The solution to these mix-ups are made on a case by case basis.

If you received the wrong product for example we will usually refund the missing product (unless you suggest otherwise and are still happy with the other item which we would just then refund any differences) We also will provide you a coupon code for 20-30% off your next order. In this case you are welcome to keep and enjoy the product that was accidentally given to you. We normally cannot reship a single item out, shipping costs are too high now for a small businesses like ours for a single item. We hope you understand.

If your order is missing an item, a similar process is done, we will refund the missing product and provide you with a coupon as an apology.

If you have another order with us or plan to make another we can also add the missing item to that order as well!

In any case, please be sure to contact us by using the contact form on our website and we will be happy to assist.

Allergies and Labelling

If you have an allergy – especially a severe one – we require you to contact us PRIOR to ordering. We will be able to look over your potential order and see what may or may not be safe/suitable for you. In some cases this may mean you are unable to purchase from us at this time.

At this time we are a VERY small warehouse. We do not have the space to be 100% allergy friendly and cannot guarantee items won’t come in contact with allergens. We have labels on every  item. Be sure to READ IT ALL! Our products in our boxes also have labels on them, READ THEM as well before you consume anything.

We are NOT liable for an allergic reactions after consuming any products from our shop. We ask people to use better judgement and common sense prior to consuming ANY products – but more importantly CONTACT US BEFORE YOU ORDER. We will do our best to find items suitable for you. If for any reason your individual item(s) label(s) was/were damaged or hard to read for you, please contact us and we will be happy to assist you.

Please note: All Orders Placed Between Feb 9th to Feb 21st will Ship Feb 22nd

All of Our Products Are Created In a Fully Licensed Commercial Kitchen
Nova Scotia Permit #2023-3311563-00 – CFIA License #6YRPGHFP

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1 (855) 75 CANDY

1 (855) 752-2639

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