Please note: All Orders Placed Between Feb 9th to Feb 21st will Ship Feb 22nd

Can I return or exchange an item?

Unfortunately since we are dealing with food and for health reasons, we can not accept returns. If your package arrives damaged please send us photos and we may reship a second item to you depending on the situation. We are sorry for any inconvenience this may cause, but we do this for safety reasons. Any custom boxes are unable to be returned as well.

Substitutions for out of stock items?

Sometimes when we have an item that’s in your order that either sold out or was discontinued due to it being too fragile prior to your order shipping, we may add a substitute option. These substitute will always have the same price point or higher and will be similar to the missing item. Please understand as a business in huge demand and growing quickly, we do not always have the ability/man power to contact people first when we do this because we get held up in the processing line waiting for people to contact us back. We do not always choose this route and sometimes just refund the item. However, if the sub item arrives and you are unhappy with the substitute, please reach out to us via our contact form and we will be happy to help you.

If you do not wish to receive a sub ever, please state so in the order comment section.

Mistakes & Mix-ups

Although it’s rare, sometimes a mistake or simple mix-up can occur when packing an order. We always try our best to triple check orders before they go out. We are humans and a small business, a mistake now and again is expected and we do what we can to correct it. The solution to these mix-ups are made on a case by case basis.

If you received the wrong product for example we will usually refund the missing product (unless you suggest otherwise and are still happy with the other item which we would just then refund any differences) We also will provide you a coupon code for 20-30% off your next order. In this case you are welcome to keep and enjoy the product that was accidentally given to you. We normally cannot reship a single item out, shipping costs are too high now for a small businesses like ours for a single item. We hope you understand.

If your order is missing an item, a similar process is done, we will refund the missing product and provide you with a coupon as an apology.

If you have another order with us or plan to make another we can also add the missing item to that order as well!

In any case, please be sure to contact us by using the contact form on our website and we will be happy to assist.

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