We now offer FREE SHIPPING on all Canada orders over $100. (excluding but not limited to NT, YT, NU and other rural areas in Canada & wholesale orders) .

Shipping rates vary depending on your location. Best way to find out the cost of shipping to your area is by adding the items you’d like to your cart.

If in any cases your orders shipping costs are less then what you paid we are always happy to refund the difference.

Yes, we do!!

We ship across Canada for free once your order reaches $100 or more!

However we do not offer free shipping to rural areas within Canada, wholesale orders or on orders that are very heavy and come with higher then normal shipping costs.

We hope you understand that we are a small business and can’t be eating the costs of shipping to keep up with companies like Amazon. We work with a company to find the cheapest rates available to us but with the rising costs of everything prices in shipping continue to climb. We are looking at $17-$30 in most areas to ship now.

Thank you for understanding! We are so pleased to have wonderful customers like you on our website considering supporting our small business.

Yes! We offer tracked shipping on all our orders as well as $100 insurance!

SHIPPING IS NOT SOMETHING WE AT CANDY FROST MAKE MONEY ON — Shipping is a third party service.

We hope you understand that we are a small business and can’t be eating the costs of shipping to keep up with companies like Amazon. We do our best to find you the most affordable prices for shipping to your area. Any time your shipping comes out cheaper then what you paid we are always happy to refund any extra shipping costs. If however your shipping comes out more expensive then we charged, we are happy to cover the difference for you (some exceptions apply here as some costs of shipping, depending on the weight and area you live, can become so large that we would be losing money by shipping to you – in these cases we will reach out to you with options)

We accept no liability for any missing orders if the tracking information for the parcel is showing the order as delivered to the provided address.

Please remember lost parcels are rare and don’t happen often but when it does happen is it NOT in our control. Once the package is shipped, it is out of our hands. Secondly, during busy seasons delays must be expected. During the holidays for example, many shipping companies cancel their expected delivery dates due to the rush of shipments they are juggling.

Unfortunately since we are dealing with food and for health reasons, we can not accept returns. If your package arrives damaged please send us photos and we may reship a second item to you depending on the situation. We are sorry for any inconvenience this may cause, but we do this for safety reasons. Any custom boxes are unable to be returned as well.

Sometimes when we have an item that’s in your order that either sold out or was discontinued due to it being too fragile prior to your order shipping, we may add a substitute option. These substitute will always have the same price point or higher and will be similar to the missing item. Please understand as a business in huge demand and growing quickly, we do not always have the ability/man power to contact people first when we do this because we get held up in the processing line waiting for people to contact us back. We do not always choose this route and sometimes just refund the item. However, if the sub item arrives and you are unhappy with the substitute, please reach out to us via our contact form and we will be happy to help you.

If you do not wish to receive a sub ever, please state so in the order comment section.

Although it’s rare, sometimes a mistake or simple mix-up can occur when packing an order. We always try our best to triple check orders before they go out. We are humans and a small business, a mistake now and again is expected and we do what we can to correct it. The solution to these mix-ups are made on a case by case basis.

If you received the wrong product for example we will usually refund the missing product (unless you suggest otherwise and are still happy with the other item which we would just then refund any differences) We also will provide you a coupon code for 20-30% off your next order. In this case you are welcome to keep and enjoy the product that was accidentally given to you. We normally cannot reship a single item out, shipping costs are too high now for a small businesses like ours for a single item. We hope you understand.

If your order is missing an item, a similar process is done, we will refund the missing product and provide you with a coupon as an apology.

If you have another order with us or plan to make another we can also add the missing item to that order as well!

In any case, please be sure to contact us by using the contact form on our website and we will be happy to assist.

If you have an allergy – especially a severe one – we require you to contact us PRIOR to ordering. We will be able to look over your potential order and see what may or may not be safe/suitable for you. In some cases this may mean you are unable to purchase from us at this time.

At this time we are a VERY small warehouse. We do not have the space to be 100% allergy friendly and cannot guarantee items won’t come in contact with allergens. We have labels on every  item. Be sure to READ IT ALL! Our products in our boxes also have labels on them, READ THEM as well before you consume anything.

We are NOT liable for an allergic reactions after consuming any products from our shop. We ask people to use better judgement and common sense prior to consuming ANY products – but more importantly CONTACT US BEFORE YOU ORDER. We will do our best to find items suitable for you. If for any reason your individual item(s) label(s) was/were damaged or hard to read for you, please contact us and we will be happy to assist you.